Privacy Policy

1. Introduction

SafeNight Inc. ("SafeNight," "we," "us," or "our") is committed to protecting the privacy of our customers, their staff, and visitors to our website. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, website (safenightvenue.com), and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our Service.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, venue name, and business address when you create an account or request a demo.
• Venue Data: Venue type, capacity limits, zone configurations, and staff rosters that you input into the platform.
• Incident Reports: Information logged through SafeNight's incident reporting features, including timestamps, descriptions, zone tags, and staff assignments.
• Communications: Messages, emails, and other communications you send to us.

Information Collected Automatically

• POS Transaction Data: Aggregated, anonymized transaction counts and timestamps from integrated POS systems (Toast, Square, Clover) via read-only OAuth connections. We do not collect payment card data, customer names, or individual transaction amounts.
• Usage Data: Log data including IP address, browser type, operating system, pages visited, time spent, and referring URLs.
• Device Information: Device type, unique device identifiers, and mobile network information when accessing our platform via mobile devices.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the SafeNight platform
• Calculate real-time capacity tracking and AI safety scores
• Generate compliance reports for regulatory and insurance purposes
• Send push notifications and alerts to venue staff
• Process demo requests and respond to customer inquiries
• Improve and optimize the Service through analytics
• Communicate product updates, security alerts, and support messages
• Comply with legal obligations and protect our legal rights

4. Data Storage and Security

We take the security of your data seriously. All data is:

• Encrypted at rest using AES-256 encryption
• Encrypted in transit using TLS 1.2 or higher
• Stored on secure, SOC 2-aligned cloud infrastructure
• Protected by role-based access controls and audit logging
• Subject to regular security assessments and vulnerability testing

POS integrations use OAuth 2.0 with read-only scopes. We never store payment card numbers, CVVs, or other sensitive payment information.

5. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:

• Service Providers: With trusted vendors who assist in operating our Service (e.g., cloud hosting, email delivery), bound by confidentiality agreements.
• Legal Requirements: When required by law, subpoena, court order, or government regulation.
• Safety: When we believe disclosure is necessary to protect the safety of our users, employees, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

• Maintain your session and authentication state
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve site performance and user experience

You can control cookie preferences through your browser settings. Disabling cookies may limit certain features of the Service.

7. CCPA Compliance (California Residents)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information:

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You may request the deletion of personal information we have collected from you.
• Right to Opt-Out: We do not sell personal information. If this changes, we will provide a clear opt-out mechanism.
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise these rights, contact us at support@safenightvenue.com.

8. GDPR Compliance (EEA Residents)

If you are located in the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate data.
• Erasure: Request deletion of your personal data.
• Restriction: Request limitation of processing of your data.
• Portability: Request transfer of your data in a machine-readable format.
• Objection: Object to processing of your data for certain purposes.

Our lawful basis for processing is contract performance (providing the Service) and legitimate interests (improving our products and communicating with you). To exercise your rights, contact us at support@safenightvenue.com.

9. Data Retention

We retain your data for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained while your account is active and for 90 days after account closure.
• Incident Reports: Retained for 7 years to support legal and compliance requirements, unless you request earlier deletion.
• POS Data: Aggregated capacity data retained for 2 years. Raw transaction counts retained for 90 days.
• Usage Logs: Retained for 12 months.

You may request deletion of your data at any time by contacting us. We will process deletion requests within 30 days, subject to legal retention requirements.

10. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Effective Date" above. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at:

SafeNight Inc.
Email: support@safenightvenue.com
Website: safenightvenue.com